These General Terms and Conditions(GTC) govern the relationship between the seller – PetrSilhanek – Part2Print (hereinafter the "Seller") and customers of PetrSilhanek – Part2Print(hereinafter the "Buyer(s)"). The Buyer is obliged to get acquainted with Warranty Claim Policy and General Terms and Conditions of Sale before ordering any goods from MPM Production.
PetrSilhanek – Part2Print with its seat in V Lipkach 775, 154 00 Prague 5 – Slivenec, is a company registered at Registration Court in Prague under Section C, insert 38818 as a trading company oriented in the production and sale of toys and plastic kits to distributors and End Users.
End User – at the initial stage of business relationship the End User will hand over to the Seller its contact data necessary for execution of the order, or any additional data the Buyer wants to appear in the bill of sale.
Legal obligations between the Seller and the Buyer not specified in these GTC are governed by the Civil Code Act No. 40/1964 Coll.
Dealer – at the initial stage of business relationship the End User will hand over to the Seller the documents related to legal facts pertaining entrepreneurs (copy of Trade Register Entry, valid Trade Authorisation, VAT registration ). Distributor is obliged to continuously update these data.
Legal obligations between the Seller and the Buyer not specified in these GTC or in any Contract between the Seller and the Buyer are governed by the Commercial Code Act No. 513/1991 Coll.
Individual contract with the Buyer supersedes the General business Terms and Conditions.
The Buyer is aware of the fact that by buying the products offered by the Seller he gets no right to use registered marks, business names, company logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.
II. Confidentiality and protection of information
Seller declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public or or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of name and shipping address)
III. Opening hours
Eshop is working 24 hours a day and full 7 days a week. Except a few hours in month for a regular site maintenance.
IV. Price lists
The on-line shop prices serves as a regular price list. The prices are dependent on the files sent by the buyer and parameters selected in order forms by the buyer. Seller reserves the right to change the price until the item is received even if the payment was already made by buyer. The buyer then have a right to reject the change of price and to withdraw from the contract. In case of Withdrawal from the contract by the change of price reason the seller is obliged to refund a full price to the buyer.
V. Order processing
End-user orders can be placed just by means of on-line shop. Orders and it's validity are processed automatically. Time period for manufacturing of the items is dependent on order parameters selected by the buyer. This period is obligatory for the seller. Time period is is counted from the time when payment is received by the seller. In case of breach of this time period by the seller with time violation longer longerthen 3 working days, the buyer have a right to withdraw from the contract. In case of Withdrawal from the contract by the breach of time period reason the seller is obliged to refund a full price to the buyer. In case of time breach shorter then 3 working days the buyer has a right to ask for discount of 30% from the price of the order.
VI. Withdrawal from the Contract – only for end users
(does not apply for partners and distributors)
The Buyer has the right to withdraw from the contract for following reasons:
The goods were not delivered even after noticing about that fact by sending an email to the address eshop_orders cmkkits.com and in 1 month after such a notice. The goods which were delivered are not the same as ordered after noticing about that fact by sending an email and even after that a redress wasn't done within 1 month. The goods delivered are damaged and redress wasn't done within 1 month after noticing about such a fact by sending an email to the address eshop_claim cmkkits.com.
- Goods were not delivered.
- A delivered goods differs from the order and the correction was not done within a 3 working days after sending a notification of such a problem on firstname.lastname@example.org email.
- Goods was damaged and the correction was not done within a 3 working days after sending a notification of such a problem on email@example.com email.
- Goods doesn't have the advertised quality and the correction was not done within a 5 working days after sending a notification of such a problem on firstname.lastname@example.org email.
- Goods was not manufactured in ordered time period and the breach of the time period is longer then 3 working days.
- Change of price notified by the seller until the goods delivery is not acceptable by the buyer.
If the conditions for withdrawal from the contract are fulfilled, the buyer has the right for full refund. Full refund is done by the same type of payment you used for sending funds to us.
VII. Payment Terms
payment by money transfer (bank payment order)
Bank account number: 1768517001/5500
Variable symbol / notes on the payment: same as your order number
Raiffeisen bank a.s.
140 21 Praha 4
SWIFT / BIC / Routing Nr.: RZBCCZPP
payment by debit cards MasterCard or Visa through internet
Secured payments are made through Paypal system.
payment by Paypal on-line system
More info on http://www.paypal.com
IX. Terms of delivery
- Next day delivery by the PPL shipping service.
- Same day delivery by the currier shipping services.
- Same day delivery by the PPL shipping service in Prague.
- Local pickup.
- International delivery by EMS service of Czech post.
- International delivery by DHL shipping service.
- International delivery by standard post.
There is no warranty on delivered and approved goods because it's intended to be destroyed in later process of manufacture.
X. Final provisions
These General Terms and Conditions are effective as of 1.1.2011 and supersede all previous provisions and practices. The Seller reserves the right to change these General Terms and Conditions without previous notice.
These business terms are set in accordance with and are governed by Act No. 40/1964 Coll. Civil Code, as amended by Act No. 136/2002 Coll. And Act No. 320/2002 Coll., further Act. No. 634/1992.